Terms and Conditions

1. Deposits & Payment

A non-refundable deposit is required on all bespoke orders.

As each piece is bespoke and handcrafted, a 50% deposit is required to secure your order. The remaining balance is due upon completion of production, prior to delivery or collection.

For standard products, full payment must be received before dispatch.

Failure to make payment may result in delays to production or delivery.

2. Bespoke Products

Bespoke products are made to your specific requirements and are non-refundable.

Any product that is made to order, customised, or built to your specifications is considered a bespoke product.

Once production has started, no changes can be made.

3. Product Variations

All products are handcrafted from natural stone, meaning variations in colour, texture, and finish are to be expected.

Natural markings and imperfections are not faults, but part of the character of the material.

Dimensions and measurements are subject to a tolerance of up to 10%.

Images are for illustrative purposes only.

4. Customer Responsibility

It is the customer’s responsibility to ensure all measurements and specifications provided are accurate.

We are not responsible for issues arising from incorrect information supplied.

5. Delivery

Delivery is arranged via a trusted third-party haulage service.

All deliveries must be signed for upon receipt.

If no one is available to accept and sign for the delivery, re-delivery will be required (additional charges may apply).

Failure to rearrange delivery may result in storage and re-delivery fees.

If the product is not claimed or delivery is not rearranged within 48 hours, the item will be returned to us. In this case, additional charges, including storage and re-delivery fees, will apply.

Please ensure appropriate access is available for delivery vehicles.

6. Delays Outside Our Control

We are not responsible for delays caused by events outside of our control, including issues with third-party couriers.

We will inform you as soon as possible and take reasonable steps to minimise disruption.

7. Risk & Ownership

Goods become your responsibility upon delivery.

Ownership of the goods transfers once full payment has been received.

8. Returns & Cancellations

As our products are made to order or bespoke, we do not accept returns.

This does not affect your statutory rights if goods are faulty or not as described.

Orders may be cancelled before production begins; however, deductions may apply.

Once production has started, cancellation may result in charges.

9. Changes to Orders

Changes to orders may be possible depending on the stage of production.

Once production has progressed, changes can no longer be made.

10. Damaged Goods

All products are securely packaged.

Any damage must be reported within 24 hours of delivery, along with photographic evidence.

Failure to report damage within this timeframe may affect your ability to make a claim.

11. Installation

We are not responsible for issues arising from incorrect installation.

It is the customer’s responsibility to ensure products are installed correctly and, where necessary, by a qualified professional.

12. Liability

We are responsible for loss or damage caused by our failure to use reasonable care and skill where it is foreseeable.

We are not liable for:

• Indirect or consequential losses

• Business losses

• Losses that were not foreseeable

13. Data Protection

We collect and store personal data only for order processing and customer communication, including:

• Name and contact details

• Address

• Payment information

• Order history

We do not retain data longer than necessary and do not share your information with third parties unless required to fulfil your order.

14. Agreement

By placing an order with us, you confirm that you have read and agree to these terms and conditions.