Terms and Conditions

Nothing in these terms affects your statutory rights if goods are faulty, damaged or significantly not as described.

 

1. Deposits & Payment

A 50% advance payment is required to confirm bespoke orders and secure the materials and production time necessary to fulfil them.

The remaining 50% balance is payable upon completion, before collection or delivery.

If a customer cancels an order, JHS Stone Specialists may retain a reasonable amount to cover losses directly resulting from the cancellation, including materials purchased, work undertaken and other reasonable costs incurred.

Any amount retained will take account of materials that can be reused or resold and costs that can reasonably be avoided. Where appropriate, the remaining balance of any advance payment will be refunded.

2. Bespoke Products

Bespoke stonework is manufactured to the customer's agreed measurements, designs and specifications.

As these products are individually made to your requirements, the standard 14-day change-of-mind cancellation right does not normally apply.

If you wish to cancel or amend your order, please contact us as soon as possible. Changes may not be possible once production has begun, and reasonable charges may apply for work completed or costs incurred.

3. Product Variations

Natural stone is a unique material, and variations in colour, texture, grain and natural markings are to be expected. These characteristics contribute to the individuality of each piece and are not considered defects in themselves.

All bespoke stonework is manufactured to the measurements and specifications agreed with the customer. Minor variations may occur due to the nature of traditional stone-working methods.

We take care to represent our products accurately; however, natural variations mean that finished stonework may differ slightly in appearance from photographs or samples.

4. Customer Responsibility

Customers are responsible for ensuring that all measurements, drawings and specifications they provide are accurate before confirming their order.

JHS Stone Specialists will manufacture bespoke stonework according to the measurements and specifications agreed with the customer.

We cannot accept responsibility for problems caused solely by incorrect information supplied by the customer, provided the products have been manufactured in accordance with the agreed specifications.

Where we undertake measurements or provide professional advice, we remain responsible for carrying out those services with reasonable care and skill.

5. Delivery

Delivery is arranged via a trusted third-party haulage service.

All deliveries must be signed for upon receipt.

If no one is available to accept and sign for the delivery, re-delivery will be required (additional charges may apply).

Failure to rearrange delivery may result in storage and re-delivery fees.

If the product is not claimed or delivery is not rearranged within 48 hours, the item will be returned to us. In this case, additional charges, including storage and re-delivery fees, will apply.

Please ensure appropriate access is available for delivery vehicles.

6. Delays Outside Our Control

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, material shortages or haulage disruptions.

We will keep customers informed, take reasonable steps to minimise delays and arrange a revised delivery date where necessary.

7. Risk & Ownership

Goods become your responsibility upon delivery.

Ownership of the goods transfers once full payment has been received.

8. Returns & Cancellations

As our products are made to order or bespoke, we do not accept returns.

This does not affect your statutory rights if goods are faulty or significantly not as described.

Orders may be cancelled before production begins; however, deductions may apply.

Once production has started, cancellation may result in charges.

9. Changes to Orders

Changes to orders may be possible depending on the stage of production.

Once production has progressed, changes can no longer be made.

10. Damaged Goods

All products are securely packaged.

Any damage must be reported within 24 hours of delivery, along with photographic evidence.

Failure to report damage within this timeframe may affect your ability to make a claim.

11. Installation

We are not responsible for issues arising from incorrect installation.

It is the customer’s responsibility to ensure products are installed correctly and, where necessary, by a qualified professional.

12. Liability

We are responsible for loss or damage caused by our failure to use reasonable care and skill where it is foreseeable.

We are not liable for:

• Indirect or consequential losses

• Business losses

• Losses that were not foreseeable

13. Data Protection

We collect and store personal data only for order processing and customer communication, including:

• Name and contact details

• Address

• Payment information

• Order history

We do not retain data longer than necessary and do not share your information with third parties unless required to fulfil your order.

14. Agreement

By placing an order with us, you confirm that you have read and agree to these terms and conditions.